Pureplinth™ · Customer Care
Contact Us
Contact Pureplinth™ with questions about tea-pet sculptures, product details, existing orders, payment, shipping, tracking, returns, refunds, or any purchase made through pureplinth.com.
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How Can We Help?
The Pureplinth™ customer-support team assists with product information, order status, payment questions, delivery updates, return requests, refunds, exchanges, cancellations, and other matters connected with purchases made through pureplinth.com.
service@pureplinth.com
Use email for order questions, return requests, refund questions, payment issues, and shipping support.
Pureplinth™ aims to respond to customer inquiries within 24 hours. Requests requiring review by a carrier, payment provider, fulfillment partner, or return facility may require additional investigation time.
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Questions About an Existing Order
When contacting Pureplinth™ about an existing order, include the following information:
- Your order number.
- The email address used during checkout.
- The name of the product involved.
- A clear description of your question or request.
Providing this information allows customer support to locate the order and review the relevant payment, fulfillment, shipping, or return details.
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Problems With Your Order
Contact Pureplinth™ within 7 calendar days after delivery if your product arrives damaged, defective, incorrect, incomplete, or materially different from the product description.
Include the following information:
- Your order number.
- A clear description of the issue.
- Photographs or videos showing the product and the problem.
- A photograph of the exterior packaging and shipping label where appropriate.
After the issue has been reviewed and confirmed, Pureplinth™ will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution.
When the confirmed issue is caused by an error attributable to Pureplinth™, the customer will not be required to bear additional costs caused by that error.
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Product Variation Information
Pureplinth™ tea-pet sculptures are designed around ceramic forms, glaze surfaces, carved details, and tactile decorative elements.
Individual pieces may show differences in glaze tone, surface texture, carved detail, color transition, small dimensions, and visual finish.
These characteristics are not automatically defects when the product remains suitable for ordinary display and handling.
A confirmed breakage, defective condition, incorrect product, incomplete order, or material difference from the applicable product description is reviewed under the Shipping Policy and Return & Refund Policy.
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Before Returning an Item
Contact Pureplinth™ before shipping any merchandise back.
Do not automatically send a return to the registered business address. After the return request is reviewed and approved, customer support will provide the correct return warehouse address and return instructions.
A parcel sent to an incorrect address or an unauthorized location may be delayed, rejected, lost, or excluded from return processing.
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Privacy and Payment Requests
Privacy Requests
To submit a privacy-related request, email service@pureplinth.com with the subject line Privacy Request.
Describe the request and provide enough information for Pureplinth™ to identify the relevant account, communication, or transaction.
Payment Security
Do not send complete credit card numbers, debit card numbers, card security codes, online banking passwords, or complete banking credentials by email.
For a payment question, include the order number and a clear description of the issue without including sensitive payment credentials.