Pureplinth™ · Order Journey
Shipping Policy
This policy explains how orders placed through pureplinth.com are processed, dispatched, tracked, delivered, and reviewed when a shipping or delivery issue occurs.
Last updated: September 28, 2026
SECTION 01
Order Processing
After payment confirmation and any required order verification, Pureplinth™ normally prepares orders within 2–4 business days.
During holidays, promotional events, or periods of unusually high order volume, order processing may require up to 5 business days.
Business days generally exclude Saturdays, Sundays, and applicable public holidays. Order processing time and carrier transit time are separate periods.
The estimated delivery period begins with order processing and continues with carrier transit after dispatch. The processing period is not included in the carrier transit period.
SECTION 02
Estimated United States Delivery
For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.
The estimated total time from placing an order to delivery includes both order processing and carrier transit.
Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, carrier disruption, holidays, transportation restrictions, remote destinations, customs procedures, and other events outside reasonable control can affect delivery.
SECTION 03
Shipping Charges
Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the destination, products, package requirements, and available delivery service.
You will be able to review the applicable shipping cost and final order total before submitting payment.
A promotional shipping offer applies only when the order satisfies the conditions displayed with that offer.
SECTION 04
Fulfillment and Shipping Origin
Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from Pureplinth™ facilities or designated fulfillment partners.
The physical shipping origin shown on a parcel may differ from the registered business address of Hangzhou Juqiu Network Technology Co., Ltd.
Products from the same order may occasionally be shipped separately and may receive different tracking numbers.
SECTION 05
Tracking Information
After an order has been dispatched and tracking becomes available, a shipping confirmation containing the available tracking information is normally sent to the email address entered during checkout.
The carrier may require additional time after a shipping label is created before the first tracking movement appears.
The carrier used may vary according to the product, fulfillment location, destination, package requirements, and available shipping service.
Customers should keep the shipping confirmation and tracking number until the order has been delivered and inspected.
SECTION 06
Shipping Address Changes
Review your name, street address, apartment or unit number, city, state, postal code, country, email address, and telephone number before submitting an order.
If you identify an address error after ordering, contact service@pureplinth.com immediately.
Pureplinth™ will make reasonable efforts to update the address before fulfillment begins. A change cannot be guaranteed after processing, packaging, shipment preparation, or dispatch has started.
Reasonable reshipping costs may apply when an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.
SECTION 07
Mailboxes, APO/FPO Addresses, and U.S. Territories
Availability for P.O. boxes, APO/FPO addresses, Alaska, Hawaii, and United States territories depends on the product, destination, and carriers available at the time of purchase.
If an address is supported, an available shipping option normally appears during checkout.
If no shipping option appears during checkout, Pureplinth™ may be unable to deliver to that address through the available shipping services.
SECTION 08
Delayed or Inactive Tracking
Temporary gaps in tracking updates can occur while a parcel moves between facilities, carriers, or shipping networks.
If tracking has not updated for an extended period or the shipment appears significantly delayed, contact service@pureplinth.com with the order number.
Pureplinth™ will review the available shipment information and, where appropriate, contact the carrier or fulfillment provider to investigate the shipment.
SECTION 09
Lost Shipments
If a package appears to have been lost while in transit, contact Pureplinth™ with the order number and available tracking information.
After the available tracking information and shipment circumstances have been reviewed, Pureplinth™ will provide an appropriate replacement, refund, reshipment, or other reasonable solution when the loss is confirmed.
SECTION 10
Delivered but Not Received
If tracking shows “Delivered” but you cannot locate the package, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier’s delivery details.
If the package still cannot be located, contact service@pureplinth.com with the order number.
A carrier’s “Delivered” status does not automatically prevent Pureplinth™ from reviewing a delivery claim.
SECTION 11
Damaged, Incomplete, or Incorrect Orders
Contact Pureplinth™ within 7 calendar days after delivery if an order arrives damaged, defective, incomplete, incorrect, or materially different from its product description.
The report must include:
- The order number.
- A clear description of the problem.
- Photographs or videos showing the product and the issue.
- Photographs of the exterior packaging and shipping label where appropriate.
After the issue has been reviewed and confirmed, Pureplinth™ will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution.
When the confirmed issue is caused by an error attributable to Pureplinth™, the customer will not be required to bear additional costs caused by that error.
Minor differences in glaze tone, ceramic texture, carved detail, surface finish, or visual character are not automatically shipping damage or product defects. A confirmed breakage, missing component, incorrect product, or material difference from the product description is handled through the order-problem process.
SECTION 12
International Delivery and Import Charges
Pureplinth™ primarily serves customers in the United States. If delivery to another destination is available, the applicable shipping option will be displayed during checkout.
An international destination may impose customs duties, import taxes, brokerage fees, handling charges, or similar costs.
Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.
Customs authorities may also delay a shipment while reviewing the package or required import information.
SECTION 13
Shipping and Returns
Shipping issues involving damaged, defective, incorrect, or incomplete products are handled under this Shipping Policy and the Return & Refund Policy.
Preference-based returns, return deadlines, return shipping costs, inspection, refund processing, and exchanges are governed by the Return & Refund Policy.