SECTION 01

Return Period

Eligible products may be returned within 30 calendar days after confirmed delivery.

To start a return within the required period, contact service@pureplinth.com before the 30-calendar-day period expires. The return request must include the applicable order number and the product being returned.

SECTION 02

How to Start a Return

Before sending any product back, email service@pureplinth.com and wait for return instructions.

Your request must include:

• Your order number.
• The name or description of the product.
• The reason for the return.
• Photographs or videos when they are relevant to the request.
• Photographs of the exterior packaging and shipping label for a damaged, incomplete, or incorrect order.

Pureplinth™ will review the request and provide written instructions when the return is approved.

SECTION 03

Return Eligibility

A preference-based return must meet all of the following conditions:

• The product is unused and remains in its original condition.
• The product is complete and has not been intentionally damaged or altered.
• All original parts, accessories, inserts, and included materials are included.
• The original protective packaging is included where reasonably possible.
• The product remains in a condition that allows reasonable inspection.
• The order number or other proof of purchase is provided.

Opening the shipping package does not automatically make a product ineligible for return if the product remains complete, unused, undamaged, and otherwise meets this policy.

Pureplinth™ tea-pet sculptures include ceramic surfaces, glaze finishes, carved details, projecting elements, and display bases. These parts must be handled carefully during inspection.

SECTION 04

Product Variations and Material Characteristics

Pureplinth™ products are designed as ceramic tabletop sculptures. Differences may appear in glaze tone, surface texture, carved detail, color transition, small dimensions, and visual finish.

These characteristics are part of the visual and material character of the collection when they do not prevent ordinary display or use.

A customer who does not prefer the color, finish, texture, scale, decorative style, or overall appearance of a correctly supplied product may request a preference-based return within the 30-calendar- day return period.

A preference-based return is subject to the eligibility requirements and shipping-cost rules in this policy.

SECTION 05

Return Address and Authorization

Do not send a return package to the registered business address unless Pureplinth™ provides written instructions to do so.

After a return request is approved, customer support will provide the correct return warehouse address and return instructions.

A package sent to an incorrect address, an unauthorized location, or the registered business address without instructions may be delayed, rejected, lost, or excluded from return processing.

SECTION 06

Non-Returnable Products

The following products are not eligible for preference-based returns:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” before purchase.
• Products clearly identified as non-returnable before purchase.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit Pureplinth™ to exclude.

SECTION 07

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery. If a product arrives damaged, defective, incorrect, incomplete, or materially different from its product description, contact Pureplinth™ within 7 calendar days after delivery.

The report must include:

• The order number.
• A clear description of the problem.
• Photographs or videos showing the product and the issue.
• Photographs showing the exterior packaging and shipping label where appropriate.

After the issue is reviewed and confirmed, Pureplinth™ will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution.

When the confirmed problem is caused by an error attributable to Pureplinth™, the customer will not be required to bear additional costs caused by that error.

SECTION 08

Return Shipping Costs

Preference-Based Returns

If a return results from a change of mind, personal preference, style preference, appearance preference, incorrect customer selection, or another reason not caused by Pureplinth™, the customer is responsible for the return shipping cost.

Original shipping charges are not refundable for a preference-based return.

Confirmed Product or Fulfillment Problems

If Pureplinth™ confirms that a product was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to Pureplinth™, the approved resolution will address the additional return or reshipping costs caused by that error.

Eligible original shipping charges will also be addressed as part of the approved resolution for a confirmed error attributable to Pureplinth™.

No restocking fee is charged for an approved return.

SECTION 09

Returning the Package

For a preference-based return, use a reliable shipping service that provides tracking.

Retain the shipping receipt and tracking number until Pureplinth™ confirms that the return has been received and processed.

The customer is responsible for a preference-based return package until it is received at the approved return destination.

Pureplinth™ cannot guarantee receipt of a return package that is shipped without tracking or sent to an address not provided by customer support.

SECTION 10

Inspection and Refund Timing

After an approved return arrives at the designated return location, Pureplinth™ may inspect the product to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, Pureplinth™ will initiate the eligible refund to the original payment method within 5–10 business days.

The bank, card issuer, or payment provider may require additional time to post the refund after it has been initiated.

SECTION 11

Refund Method

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an available alternative.

Depending on the value of the product, shipping circumstances, and nature of the confirmed problem, Pureplinth™ may provide a refund or replacement without requiring the product to be returned. This decision is made after the request and supporting information have been reviewed.

SECTION 12

Exchanges

Exchanges depend on current inventory and product availability.

Individual ceramic pieces may have differences in glaze tone, texture, carved details, and surface character.

If a direct exchange is unavailable, Pureplinth™ may require the customer to complete an approved return and place a new order for the desired product.

A replacement for a confirmed damaged, defective, incorrect, or incomplete order is handled under Section 07.

SECTION 13

Order Cancellation

Cancellation requests should be submitted as soon as possible after the order is placed.

Pureplinth™ will make reasonable efforts to cancel an order before fulfillment begins.

Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If the order has already entered fulfillment, the customer may use the applicable return procedure after delivery when the product qualifies for return.

SECTION 14

Consumer Rights

This policy explains Pureplinth™ standard return and refund procedures.

Nothing in this policy removes or limits consumer rights, remedies, warranties, or protections that applicable law does not permit Pureplinth™ to exclude or limit.